(Tina) Lei CHEN

Date of Birth: 29/12/1984

Address: Room 501, Building 12, 200 Ru Shan Road, Pu Dong Xin Qu, Shang Hai, China

Post Code: 200120

Mobile: 135-6483-4070

Email: wediandian@163.com

To gain employment with a progressive, customer focused organization where hard work and dedication will result in a rewarding career.

• Graduated from the University of Sydney with a Master Degree, major in Finance
• Graduated from Latrobe University with a Bachelor Degree in Enterprise Management
• Qualified to apply for CPA and CFA
• Mathematically minded
• Strongly motivated, enthusiastic, highly committed with a positive attitude
• Well-organized, hard working, efficient
• Fast learner and eager to learn
• Enjoy challenges and meeting deadlines
• Able to handle extra pressure
• Polite and friendly
• Honest and reliable
• Enthusiastic in helping people

06/ 2007–06/ 2008: 1 year Part time at A1 College as receptionist and book keeper

       Key Responsibilities:

o        Keep records of receipts and payments

o        Handling cash and making weekly bank deposits

o        Chasing up payments from parents

o        Answering client’s questions

07/ 2006 – 03/ 2007: 6 months experience working full time: Cheng Da Limited LTD, Xi’an China

       Key Responsibilities:

o        Worked as secretary at information desk

o        Understand and help customers with their different needs for the company products and take orders

o        Front line customer service, handling complaints to ensure satisfactory resolutions

07/ 2008 – 10/ 2009: Master of Commerce in Finance, the University of Sydney, Australia

Some well-performed units are:

       - Derivative securities

       - Microeconomics

03/ 2007 – 06/ 2008: Bachelor of Management in Enterprise Management, Latrobe University, Sydney Campus, Australia

Some well-performed units are:

- Macroeconomics

- Organizational Behavior

- Organizational Change and Development

- Investment and Portfolio Management

- Introductory Statistics for Business

- Finance

- Corporate Finance

07/ 2003 – 07/ 2006: Bachelor of Commerce in Electronic Business, Northwestern Polytechnic University, Xi’an, China

Some well-performed units are:

- Management Information Systems

- Foundations of Management

- Marketing Principles and Practice

- Accounting for Management Decisions

Communication skills

Polite and excellent communication skills allow me to ensure my clients are comfortable when we are talking

Professional telephone manner and negotiation skills

Sound written and oral skills

Analytical Skills

       Ability to think clearly in a variety of situations

       Can apply logic and intuitive ideas to solve problems

       Ability to stay calm in difficult situations and find optimal solutions

       Excellent in problem solving and finding alternative approaches

Language other than Mandarin

Being studying in Sydney, Australia for 3 years has allowed me to attain a competent level of English, both conversational and business oriented.

Teamwork skills

Enjoy a teamwork environment but can work alone if and when required

In a team environment I am usually one of the people who bring up ideas, make decisions and lead the team

Decisive and have the ability to weigh the facts before making a decision.

Able to accept new ideas from team mates

Willing to take constructive criticism and learn from my mistakes

Customer Service skills

Passion in providing the best service is my drive

Experience in front line Customer Service has taught me how to handle demanding customers

Computer literate

Knowledge of both hardware and software

Use of Microsoft Office package, in particular Microsoft Word and basic Excel

• Monthly physical exercise including jogging, badminton, squash and dancing
• Read self help books and listen to self help audio books to broaden knowledge. I am currently listening to ‘take charge of your life’ by Jim Rohn and ‘getting things done fast’ by David Allen
• Interested in learning other language and travelling to different countries, gaining greater knowledge and perspective of cultures and ways of life